PlayOJO Privacy Policy

At PlayOJO Casino, we take your privacy seriously and are committed to protecting the personal data you share with us when you play at PlayOJO. This privacy policy explains how we collect, use, store and protect your information when you visit our website, use the PlayOJO app, or play at PlayOJO Casino across desktop, iOS and Android devices. By creating an account and using PlayOJO login credentials to access our services, you agree to the practices described below.

Who We Are

PlayOJO Casino is operated by Skill on Net Ltd, a company registered in Malta under Reg. No. C50024, with a registered address at Level 5, Quantum House, 75 Abate Rigord Street, Ta'Xbiex 1120, Malta. We are licensed and regulated by the UK Gambling Commission under account number 39326. Deposit and withdrawal processing for our UK players is handled by Skill On Net Limited, registered in the UK under No. 14264775, with an address at Suite A, 4-6 Canfield Place, London NW6 3BT. We operate under English law, and any disputes fall under the exclusive jurisdiction of the courts of England.

Information We Collect

When you register for a playojo casino account or continue using our online casino, we collect several categories of personal data to provide our services and comply with our regulatory obligations.

• We collect identity information such as your name, date of birth, address and contact details when you register
• We gather financial information, including payment method details, when you make a deposit via PayPal, Paysafe, Visa, Mastercard, Open Banking or Apple Pay
• We record your gaming activity, including the slots, bingo rooms and live casino tables you access, to manage your account and our loyalty programs
• We track technical data such as your IP address, device type and browser information when you use our playojo app or website
• We may collect verification documents to confirm your identity as part of our know-your-customer procedures
• We log your communications with our customer support team via live chat or e-mail

How We Use Your Data

We use the information we collect for a number of legitimate purposes connected to operating PlayOJO Casino responsibly and lawfully.

• We use your data to verify your identity and confirm your eligibility to play, including checks on any playojo casino no deposit bonus or playojo free spins no deposit offer
• We process your financial details to handle deposits and withdrawals through our approved payment methods
• We monitor gameplay patterns as part of our Fair Play Policy, which allows us to detect low-risk betting patterns, bonus abuse or collusion connected to OJOplus, OJO Levels or OJO Wheel rewards
• We use your contact information to send you Kickers, promotional offers and updates about your playojo bonus code eligibility, where you have consented to receive marketing
• We rely on your data to comply with anti-money laundering obligations and reporting requirements under UK gambling law
• We use aggregated data to improve our website, our playojo app and the overall player experience across all playojo slots and bingo products

Legal Basis for Processing

We process your personal data on several legal grounds. We rely on contractual necessity to provide the services you request when you complete your playojo login and play at play ojo casino. We rely on legal obligation to meet our licensing requirements set by the UK Gambling Commission. Where you have given consent, we send you marketing communications about our playojo casino bonus offers, and you may withdraw this consent at any time. We also rely on legitimate interest to protect our platform against fraud and to maintain the integrity of our loyalty programs.

How We Protect Your Data

We maintain strict security measures to protect the personal and financial data you provide us. Your funds are held separately from our operating capital at Barclays, meeting the Gambling Commission's medium protection segregation level. We use encryption technology to protect data transmitted through our website and playojo app, and we restrict internal access to personal data to employees who require it to perform their duties. Our random number generator is independently audited by iTech Labs to ensure fairness across all playojo slots and jackpot games.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information in the following circumstances:

• We share data with payment processors to complete deposits and withdrawals through your chosen method
• We share information with regulatory bodies, including the UK Gambling Commission, where legally required
• We share limited data with eCOGRA, our authorised alternative dispute resolution provider, if a complaint requires independent review
• We may share data with fraud prevention and anti-money laundering agencies to protect our platform and our players
• We may share information with affiliated companies operating under the Skill On Net group, including our localised platforms such as PlayUZU

Cookies and Tracking

We use cookies and similar technologies on our website and within the playojo app to remember your preferences, keep you securely logged in following your playojo casino login, and analyse how you interact with our games and promotions. You can manage cookie settings through your browser, though disabling certain cookies may affect your ability to use some features of our online casino.

Your Rights

Depending on your jurisdiction, you have a number of rights regarding your personal data, and we are committed to honouring them promptly.

• You have the right to request access to the personal data we hold about you
• You have the right to ask us to correct any inaccurate information in your account
• You have the right to request erasure of your data, subject to our legal retention obligations as a licensed operator
• You have the right to object to or restrict certain types of processing, including direct marketing
• You have the right to lodge a complaint with the relevant data protection authority if you believe we have not handled your data properly

Data Retention

We retain your personal data for as long as necessary to provide our services and to comply with our legal and regulatory obligations as a UK-licensed operator. Financial and identity records are typically retained for a minimum period required under anti-money laundering regulations, even after you close your account with us.

Complaints and Contact

If you have questions about how we handle your data, or if you wish to exercise any of your privacy rights, please contact our support team at support@playojo.com. Our live chat, available 24/7 once you complete your play ojo login, can also direct your enquiry to the appropriate team. If a complaint is escalated to a manager or supervisor, we aim to provide a decision within 96 hours. Should you remain unsatisfied, eCOGRA is available as our authorised independent dispute resolution provider.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. Continued use of your playojo casino account after any changes take effect constitutes your acceptance of the revised policy.